POLICY OF EXCHANGE AND RETURN
The rules of exchanges and returns of Capim Dourado Exclusive comply with Law 8.018 of Consumer Protection.
RIGHT OF REPENTANCE
The customer should send an email to sac@cdexclusive.com.br with their registration data, order number, name of the product to be returned, reason for the return and signature of the customer, requesting the return within a period of up to 7 (seven) days from the date of receipt of the product at the customer’s residence.
After this communication, this will send the company Capim Dourado Exclusive through the Post Office, the product itself. The cost for this shipment will be the responsibility of our company.
Upon receipt of the merchandise, we will review all conditions of the product returned by the customer and, if it is in perfect condition, without any damage, malfunction or use, in its original packaging and accompanied by the invoice, it will return the value through same means of payment that the customer used at the time of purchase. In case the purchase has been made by credit card, refund of the amount paid for the product returned by the customer will occur in a maximum of 02 (two) invoices.
PRODUCT EXCHANGE IN CASE OF CUSTOMER DISSATISFACTION WITH THE MODEL
In case of a simple exchange of the product made by the customer dissatisfied with the model, it will proceed as follows:
The customer should send an email to sac@cdexclusive.com.br with their registration data, order number, name of the product to be exchanged, reason for the exchange and signature of the customer, within a period of up to fifteen (15) from the date of receipt of the product at the customer’s residence.
The product must be in perfect condition and in good physical condition, without any type of defect or evidences of its use. It must be in the original packaging with the invoice.
The value of the freight of the product sent to the company Capim Dourado Exclusive and later sent back to the client-consumer, will be the total responsibility of the customer.
EXCHANGE AND/OR RETURN OF PRODUCTS IN CASE OF DEFECT OF THE MERCHANDISE
In case of a defective product, the customer should send an email to sac@cdexclusive.com.br with their registration data, order number, name of the product to be returned, description of defect and signature of the customer, requesting the exchange within up to 90 (ninety) calendar days from the date of receipt of the product at the customer’s residence.
The product must be in perfect condition and in good physical condition, without any type of defect or evidences of its use. It must be in the original packaging with the invoice.
Upon receipt of the product, our company will forward you to the analysis department where, within 30 (thirty) days, the repair will be done. After such period, and if the repair is not possible, the client will alternatively choose the following possible options:
- The replacement of the defective product by another of the same or similar species, in perfect conditions of use;
- The immediate restitution of the amount paid, monetarily updated;
- The proportional reduction of the price, in case the product returns to the customer, in the latter’s will.
The refund of the value in case of return of the product will occur through the same form of payment used at the time of purchase made by the customer. In case of purchase made by credit card, the chargeback will occur within two (2) invoices subsequent to the date of return of the merchandise.
Our company is the one who will bear all the costs of sending the product to the residence of the client, in case of exchange due to defective product.
FEATURED PRODUCTS
Products for sale in promotion or liquidation, which are not objects of repentance or exchange for defect or vice, will not be exchanged or returned by the company Capim Dourado Exclusive, therefore there is no legal provision to do so.
